This policy covers all refund application to the various sales channels of Marand Resort and Spa which aims to provide guidance in relation to policies and procedures associated with customer requests for refunding advance payments/ payments made for certain services, amenities or items made to Marand Resort and Spa. Ensuring a consistent and equitable approach to the management of customers request for refund as well as assist team members to resolve issues associated with the refunding payments.
A refund will only be granted for instances such as:
Refund for paid services is not allowed but may opt to avail other services (except Diner’s product) within the same day.
Refund for purchased items is Non-Refundable but may consume the purchase amount with other souvenir shop novelty on the same date.
Payment for entrance fee is Non-Refundable. Refund for paid cottage rentals is not allowed but may opt to avail other products & services within the same date. Refund requests for advance payments/reservations (50%) of cottage & hunts shall be governed as follows:
Refund for hotel services shall be governed by our Cancellation Policy (Long Stay)
Refund for purchased products is Non-Refundable but may opt in exchange for other Alonzo’s Bar and Restaurant products (of their choice) within the same date of purchase.
Here are the lists of our hotel rules for your guidance, Welcome and Enjoy!